Frequently Asked Questions

General

GEIST, pronounced guy • st, is a German word for spirit. GEISTWEAR translates to "spirit wear."

Learn more about us here!

No, and we plan on keeping it that way! As a student-led brand, we support our student artists, designers, and creatives with every release.

Here's a legal disclaimer: Geistwear is in no way affiliated with the University of Southern California (USC Trojans), University of Central Florida (UCF Knights), University of Wisconsin-Madison (Wisconsin Badgers), College of Charleston (Charleston Cougars) or any of their officially licensed teams or entities. Geistwear creates and maintains all original artwork pulling inspiration from such organizations, but refrains from using any of these organization’s protected property. Not only do we fully support all above mentioned organizations and universities, but we thank them and all the fans for making the collegiate culture and sports what they are.

TL;DR: We take inspiration from current pop culture and organizations without infringing upon their intellectual property.

We started in Los Angeles, CA and are now proudly based all over the USA where our products are made, fulfilled, and shipped!

Everything is true to its size (unless otherwise indicated on the product's description). Most products will also have size guides attached to them in the description. If you want an oversized look which is popular with current trends, we suggest getting a size up.

Yes! If you're shopping for yourself or for someone and don't know what to get, check out our Geistwear gift cards here.

Yes, and a few other cryptocurrencies ;)

Shoot us an email at hello@geistwear.com and we'll get back to you!

For general inquiries: hello@geistwear.com

For press inquiries: press@geistwear.com 

To get in touch with our co-founders: clara@geistwear.com or ocean@geistwear.com

For order inquiries: support@geistwear.com

PRODUCTS

We currently sell college apparel, accessories, home decor, and other merchandise!

To get the most out of your Geistwear apparel, please consider using a machine wash with cold water. For a machine dryer, please tumble-dry on low.

Absolutely! Check out our eco-friendly merchandise here.

Orders

We are working with a variety of manufacturers during COVID-19 to ensure the fastest possible fulfillment times for you. To get your items to you as quickly as possible, some items from your order may be shipped separately and thus arrive faster than others. Please allow up to 14 business days to receive your order.

Note: Some shipping carriers are experiencing unprecedented circumstances which may cause unusual delays.

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. To check the status of your order, please visit our tracking page here.

If you have additional questions about your tracking or shipment, please email us at support@geistwear.com.

Unfortunately, orders cannot be cancelled once processed.

We cannot add a discount code to an order that has already been placed.

Once your order is packaged and a shipping label is printed, you will be sent an email update with the tracking information.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

Pro tip: Package theft is on the rise—if you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us here with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like U​SPS ZIP code lookup​ to make sure you get it right!

Unfortunately, we do not currently ship internationally.

Returns & Exchanges

At Geistwear, we stand behind the quality of the products we sell. Therefore, we have a 14-day return policy, which means you can return your items for a refund, store credit, or exchange within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any applicable tags. Neither the original shipping cost nor the return shipping cost and taxes will be repaid.

To start a return, please visit our Returns Center.

Dependent upon availability, you can exchange the same product for a different size. 

To start an exchange, please visit our Returns Center.

If you’re unsure which size would fit better, check out our sizing charts—we have one for every apparel item listed on our store, in the product description section.

Note: You will be responsible for paying your own shipping costs for returning your item, unless in the unlikely event of a faulty item.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@geistwear.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

SUSTAINABILITY & RESPONSIBILITY

Yes, sustainable fashion is the future! That's why Geistwear is taking steps to make sure we're part of the movement. Click here to see how we're doing our part.

Our clothing is printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy, lowering our carbon footprint. 

The inks we use for printing are water-based and free of harmful chemicals. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming the environment.

We source products and fabrics from ethical brands and suppliers that comply to labor, environmental, and safety standards. We trust our suppliers to deliver high-quality products that'll last many washes, keeping the colors vibrant and elasticity great. On top of that, we conduct our own quality checks when launching every new product to ensure print quality and material durability.

CONTACT

Don't see your question here? Shoot us an email at support@geistwear.com

Have a press or media related inquiry? Contact us at press@geistwear.com